Privacy Policy

Last updated: April 2025

Susan Keefer, PhD, LPC (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy explains how we collect, use, and protect the information you provide to us through our website, phone, email, and in-person communications.

Information We Collect

We may collect personal information, including but not limited to:

Name, address, email address, and phone number.
Information necessary for scheduling appointments or providing therapy services.
Payment and billing information.
Information shared during therapy sessions (protected under confidentiality laws).

We also collect non-personal information when you visit our website, such as IP address, browser type, pages visited, and the time and date of your visit.

How We Use Your Information

We use your information for the following purposes:

To schedule appointments and communicate with you regarding therapy services.
To process payments for services provided.
To improve our website and user experience.
To comply with legal obligations, such as record-keeping requirements.

Confidentiality and Therapy Records

As a mental health provider, your information is confidential under federal and New York state laws. We will not share or disclose your personal or session-related information without your written consent, except in the following cases:

To comply with legal requirements, such as court orders or subpoenas.
To prevent serious harm to yourself or others.
In cases of abuse or neglect of a child, dependent adult, or elder, as required by New York law.

Security of Your Information

We take appropriate measures to protect your personal information against unauthorized access, alteration, or disclosure. While we strive to use commercially acceptable means to protect your data, no method of transmission over the Internet is 100% secure.

Your Rights

You have the right to:

Request access to your therapy records (with limitations as governed by state law).
Correct any inaccuracies in your personal information.
Withdraw consent for communication or marketing emails.

To exercise these rights, please contact us at susanmkeefer@gmail.com or call (516) 701-2260.

Cookies and Tracking Technologies

Our website may use cookies to improve your user experience. Cookies are small files stored on your computer that help us understand site usage. You can disable cookies in your browser settings if you prefer.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. You are encouraged to review this policy periodically.